Masterclass : Patient Journey- How to understand the needs of your target 

This MasterClass will be held in French 🇫🇷

Description

A patient journey provides an overview of the different stages a patient goes through, as well as the people and services they encounter.   

The patient journey can be used to understand the interactions, emotions, and barriers of the patient and other stakeholders in the process. It can be used early in the innovation process to create a systematic overview.  Having a patient journey allows for a more holistic approach to the problem(s), taking into account the different stages of the care pathway and the involvement of the different actors 

Prerequisites: no

What you will learn

Participants will be able to position themselves in :

• Understand the value of building a patient pathway  
• Learn how to build a patient pathway 
• Receive some suggestions for tools to be used to create a patient pathway 

Content of the training

• Definition of a patient pathway
• Explanation of how and why to do a patient pathway

Teaching team

• Sarah Benessiano

Designer and operational manager at the CareLab of the Paris Brain Institute

• Julie Sauzin

Designer at the CareLab of the Paris Brain Institute

Ressources